Privacy Policy

A legal disclaimer

INC. DESIGN LIMITED (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, visit our website, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, billing address, and payment details when you contact us, request a service, or make a purchase.
Technical Information: including IP address, browser type, device identifiers, operating system, and browsing behavior collected through cookies and similar technologies.
Business Information: if you engage with us as a client, we may collect project details, communications, and design-related specifications.
Other Information: any information you voluntarily provide when contacting us or completing forms on our website.

2. How We Use Your Information

We use your information for the following purposes:

To provide and deliver our services.
To respond to inquiries, requests, and customer support needs.
To process payments and issue invoices.
To improve our website, services, and user experience.
To send you updates, newsletters, and marketing communications (where permitted by law).
To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases (as applicable):

Performance of a contract.
Compliance with legal obligations.
Legitimate interests (e.g., improving services, marketing to existing clients).
Consent (where required, such as for marketing communications).

4. Sharing Your Information

We do not sell your personal information. However, we may share information with:

Service Providers: trusted third parties who assist us in operating our business (e.g., payment processors, IT providers, cloud storage).
Legal and Regulatory Authorities: when required by law or to protect our legal rights.
Business Transfers: if we undergo a merger, acquisition, or sale of assets.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access to the data we hold about you.
Correction of inaccurate or incomplete information.
Deletion of your personal data.
Restriction of processing.
Objection to processing (including direct marketing).
Data portability.
Withdrawal of consent (where applicable).

To exercise these rights, please contact us at the details provided below.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and for marketing purposes. You may manage your cookie preferences through your browser settings.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. International Transfers

If you are located outside the United Kingdom, please note that your information may be transferred to and processed in countries that may not provide the same level of data protection as your home country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

INC. DESIGN LIMITED